Return & Cancellation Policy

Cancellations

You can cancel your order only before it has been dispatched. Once the shipment is dispatched, it can be returned but not cancelled.

On receiving an order cancellation request, we will refund your order amount within 2-7 business days from the day of return package collection, depending upon your mode of payment.

Cancellation Criteria:

Your order can be cancelled under any of the following circumstances:

• Incorrect or incomplete information regarding the order address (street number, landmark, etc.)
• Incorrect product specification mentioned on mrovendor.in
• If the area falls under "non-serviceable zone" or "out of delivery area", as specified by our logistics courier partner.
• In case of suspected fraudulent information
• In exceptional cases, if a product runs "out of stock" with the vendor, the product will be cancelled.

Returns

If you receive a damaged product, it must be reported to us by e-mail via your registered e-mail ID at (scm@mrovendor.in) within 48 hours of delivery. Images of the damaged product along with the packaging pictures must be attached.

Guidelines for Returns & Replacement:

You can return your order and seek a replacement for it under the following
circumstances:

• 1. The product is damaged/defective
• 2. The product differs from the description on the website
• 3. The wrong item (/Wrong Colour/Wrong Size/Wrong Quantity) has been delivered
• 4. Specific parts/accessories to be included with the product are missing

Note: In case of an incomplete/damaged order, customers have to share an unboxing video while initiating the return.

Return Eligibility

• If you receive a damaged product, it must be reported to us within 48 hours of delivery via your registered e-mail ID at(scm@mrovendor.in). Alternatively, you can reach out to us via our helpline number: +91 7536066067.
• The products must be unused.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories, and the original manufacturer's box/packaging, as delivered to you.
• The invoice must be available.

Returning a Product

There are 2 ways to return your order:

• As per the availability of our logistics partner, we will send a courier personnel to get the product picked up from your location within 2-3 business days
• In some cases where we cannot provide return service, the customer needs to send the product to us at the “from” address, as mentioned on the delivered package, through India Post only. Once we receive the product, we will reverse the courier charges.

Once the product is sent, the customer needs to share the courier slip (if applicable) along with the following bank details at scm@mrovendor.in

• Account number
• Account holder's name (Same as registered with MroVendor)
• IFSC Code

On receiving the product, our team will conduct a thorough quality check, which usually takes up to 2 days. If our quality inspection team finds any discrepancy, we will re-ship the product to the customer. In such a scenario, the customer will have to bear the courier charges for re-shipment to receive the product. No courier charges for sending the product will be reimbursed.